Refund and Returns Policy

Pet Print Studio’s fulfilment partner PRINTIFY:

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if you contact us within 30 days of product delivery. 
Please get in touch with our team in sales@petprintstudio.com and provide a clear photo showing the issue.

Pet Print Studio’s fulfilment partner PRINTFUL:

Printful is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Please get in touch with our team in sales@petprintstudio.com and provide a clear photo showing the issue.